Need Some Help?
FREQUENTLY ASKED QUESTIONS
Have a question? Please don't hesitate to contact us. We'll be happy to assist you in any way we can. If you have a suggestion or an idea that you think will make EmbroideryDesigns.com even better, fill out our online suggestion form.
My Account
- Registering: Creating a new account
- Forgot your Password
- Updating Your Mailing Address
- Viewing your Order History
- What is a your List?
- My Account FAQ
- Change your password
Ordering
- Overview of the Ordering Process
- Finding Embroidery Designs
- Embroidery Designs Details
- Your Shopping Cart
- Checking Out
- Shopping FAQ
Downloading My Designs
- Overview of the Delivery Process
- Downloading designs directly to your PC
- Receiving Designs as Email Attachment or Download
- Design Color Charts
- Opening Zipped Design files
- Embroidery Machine Formats
- Frequently Asked Questions
- Receiving Designs on CD or USB Drive
Gift Certificates
- How to Buy a Gift Card
- Terms & Conditions of Sale
- Missing Gift Cards
Shipping
- When will my order ship?
- When can I expect my order to arrive?
- What happens if my shipment is lost?
- How can I check on the status of my order?
- Can I cancel an order?
- How do I cancel an order?
- What if I want to change my shipping address after my order is confirmed?
Returns
- Returns & Refunds - "If I don't like it, can I send it back?"
- Order Cancellation - "What if I change my mind?"
- Conditions of Refund/Return - "Where's the fine print?"
Shipping Cart
- If I buy the CD or USB will I still get the free download?
- Is the charge for the CD or USB for each design or the entire order?
- Why can’t I get more items in my cart?
- How do I delete a design from my cart?
- Why do I get the message that I have too many free designsin my cart when I can get 2 free ones for every design? Choosing bonus designs: Free Designs verses Pinnacles
- Why is it asking me if I want to Save the Order?
- How do I check out a Saved Order?
- How do I create a Wishlist, and can I make more than one?
- What happened to my Wishlist I just created?
- How do I move the designs in my shopping cart to the Wishlist?
- How do I move designs from the Wishlist to my cart?
Learning Center
- Download Designs & Send to Your Machine
- Machine Embroidery Design Formats
- Lettering Set-ups: Machine Fonts, Keyboard Fonts & Alphabet Designs
- Understanding Design Colors
- Hoop Size & Sewing Field
- Resizing Designs
- The Basics of Stabilizers
- Understanding Appliqué Design Files
- Needles - Getting to the Point
